Frequently Asked Questions | Collegate AC
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Frequently asked questions

Got any Questions?

1. What's included

What's included in the 'inclusive rate'?

  • All utilities – electric, gas and water – are included in the rate on a ‘fair usage allowance’ with hot water available 24-hours per day.
  • Heaters are controlled individually by the tenants in their rooms.
  • High-speed internet and Wi-Fi throughout the building, including bedrooms and ethernet cable connection in bedrooms

What is provided in my room?

Please see your accommodation’s lodgings table for what is included in each room type.

2. Room booking

How do I book a room?

The Collegiate room booking process is simple:

  1. Visit myaccount.collegiate-ac.pt to login or create an account
  2. Book your room by selecting your property and room type, provide additional info and pay your deposit
  3. You will receive an Offer of Accommodation within 7 days of booking. Once you’ve received your Offer of Accommodation you have 10 days to fully secure your accommodation
  4. Complete your booking:
    1. Select a payment option (in full or in instalments)
    2. Specify an emergency contact
    3. Electronically sign your lodging agreement
  5. Your booking is complete

3. Payments

What do I have to pay and when?

Please log in to your account for a downloadable payment schedule and dates.

In order to pay in three instalments, you will need to provide evidence of a guarantor based in Portugal, such as a family member or friend. The first instalment must be paid 10 days prior to your lodging start date. Your second payment will be due in January, and your third and final instalment will be due in May.

If you are unable to provide a guarantor in Portugal, your payment will need to be made a year in advance, in full, 10 days prior to your lodging start date.

I am paying in instalments, when are my payments due?

For those students paying in instalments, the payment dates are:

  • 1st instalment – 10 days prior to your lodging start date
  • 2nd instalment – the following January
  • 3rd instalment – the following May

These can also be found on your lodging agreement.

Please note that we don’t accept cash.

Remember: if you have chosen to pay by repeat card transaction, please ensure that you have sufficient funds available in your account at least one working day prior to the payment due date.

I am paying in full, when is my payment due?

If you are unable to provide a guarantor in Portugal, your payment will need to be made in advance, in full, 10 days prior to your lodging start date.

I don't have a guarantor, can I still live in Collegiate accommodation?

Of course! If you are unable to provide a guarantor in Portugal, your payment will need to be made a year in advance, in full, 10 days prior to your lodging start date.

4. Moving in

When can I move in?

Your accommodation will have a dedicated Move In weekend which coincides with the start of your lodging. Details of this will be communicated closer to the time.

Don’t worry if you are not able to move in on the dedicated Move In weekend, you can still pick up your keys during office hours outside of this. Please just contact the helpful on-site accommodation team to let them know when to expect you and to ensure moving in is a hassle-free experience for you.

What do I have to bring?

As a Collegiate resident you will need to provide your own bedding, kitchen equipment, towels etc.

If you have specific questions about what to bring, such as sizes for bedding, or whether to bring induction or standard pots and pans, please contact your on-site accommodation team.

5. Collegiate community

This will be my first time living in Portugal and I'm nervous as I don't know anybody...

Communal student living is all part of the university experience. But at Collegiate we think we’ve arranged things to ensure that you have a great environment, friendly people and a real sense of community. We want you to enjoy the now and look back with fondness when the time comes to move on.

To help make sure you have the best of times, our accommodation team will arrange events throughout the academic year to help you get to know your flatmates while having a good time – and even learning something new and different from your studies.

Keep an eye on the Facebook page for your student residence and on-site notice boards for up-coming events.

I would like to be situated close to my friends in the same apartment block - is this possible?

Absolutely! Please let us have details at the time of booking and we will do our best to accommodate friends and students from the same university together.

What kind of students will be living in Collegiate accommodation?

A wide range of students live in Collegiate student accommodation in Portugal, including undergraduates, postgraduate students and international students.

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